How many times have you bought a product and not happy with the
post-sale service of the product? I was in dilemma many a times whether I
should pursue my fight with the company for better service or file a case in
consumer court. I should admit that I neither had courage nor time to fight
till the end.
With so much talk about outsourcing and specialization, why
shouldn't this job be outsourced? That is what is precisely being done by a
young lawyer, who started a firm around consumer complaints. The name of the
firm is Akosha, which means 'unravel of things' in sanskrit. Anyone can
register a complaint on the product or service they procured in India at http://akosha.com. Akosha team would validate the
case and pursue the same with senior officials on the product / service side, if they
find it fit-to-fight. If the matter is not resolved easily, they would even
help filing the case in consumer court. Akosha has tied-up with quite a few
brands to effectively solve the customer issues.
This is a fantastic case of IT application for consumer benefit from
legal perspective.