You sometime wonder which anti-virus software to run on your PC? You
have any trouble connecting your home PC with Wi-Fi router? You think that your
Laptop has become slow lately? How do you address these problems? Are you one of
those who rely on your family members who work as IT professionals in Software
/ Hardware companies? These IT professionals are trained and experienced to
provide IT-based solutions at a next-level of abstraction. To consider a simple
(but exaggerated) analogy, can Finance Minister of India come and solve your
tax filing issues? :-)
Traditional option has been to go to the nearest PC repair shop (or
branded authorized agent) and get the work done. With technology, this
neighborhood agent is available online now and can help solve mundane problems
remotely. One such site is http://etechies.in.
You can call or send an e-mail. The door-step services are currently limited to
Delhi and neighboring places. One can buy a support plan online and that
includes remote support as well. This e-commerce enablement of the site must be
making it really popular and help build a brand over a period of time. There
are 16,000+ happy customers who 'liked' etechies on facebook !
How about enabling PCs / Laptops to send out an appropriate signal
when software (OS or specific applications) is not working properly? It would
be great if the system is self-healing instead of prompting the user to take
appropriate action (unlike windows patches). An end-to-end trusted party is
required to create such an ecosystem.
